Frequently Asked Questions

Some places where you can activate your Free Trial subscription:

• once you register a Buyer account, you will be offered a chance to start a Free Trial;
• after registering, go to the Buyer Menu / Buy a Subscription page. Click on Free Trial;
• at the page specially devoted to the Free Trial .

During activation of your Free Trial you will be asked to read and accept the Free Trial Agreement . Please, to avoid any confusion, carefully read the terms of this Agreement.

You can cancel an automatic renewal (also called “recurring payment”) directly from http://paypal.com -> My Account -> Profile -> My Money -> My Preapproved Payments. Follow the links for your recurring payment until you have the option to "Cancel".

At the moment you “Cancel” the automatic renewal, you will lose the ability to download files under your Free Trial.

It is important to note that Paypal and other payment systems typically start rebilling for recurring payments on the last day of the renewal period. In order to keep from being charged for the upcoming period, you must cancel at least 24 hours before the renewal period expires.

According to the terms and rules of the Return & Cancellation Policy document, we do not refund money for purchased credits or automatically renewed subscription plans.

Since we are concerned about all our customers and the quality of our services, we are prepared, in lieu of a refund, to change an automatically converted Free Trial subscription into credits. For example, if the Free Trial was automatically converted into a $59/month standard subscription, we can change the standard subscription to an equivalent 59 credits that you can use at your own convenience, over a longer period of time.

Requirements for photography:

Any image you upload to Depositphotos needs to meet the following criteria:

• The file format should be JPEG;
• The file resolution should be a minimum of 3.4 MP (2400 х 1600)
• The file size must not exceed 50 MB;
• The file should be attributed in English;
• Files should not be modified from their original size;
• You must be the author of the file being sold;
• If the file contains a person or people, everyone in the file must sign a Model’s Release;
• The file should not contain emblems, logos, recognizable trademarks or other copyrighted properties;
• You should not upload files containing illustrations of buildings, constructions or places protected by intellectual property rights;
• You should not artificially enlarge, distort or stretch the file in order to increase its size or resolution.

Requirements for illustrations:

You must include a JPEG file preview of not less than 3.4 MP (2400 х 1600) ZIP-archived with the original EPS/AI file.

Illustration quality requirements are stated in the section Contributor's Tutorial.

We do not Accept:

• Files with violence scenes;
• Files of obscene, pornographic, or abusive nature;
• Files illustrating photographs or videos;
• Files containing logos, trademarks, trade names;
• Files containing illustrations of objects protected by patents, copyright or intellectual property rights;
• Subjects of contemporary arts;
• Files with design elements protected by copyright;
• Files on the base of archive pictures, illustrations, magazines, reproductions, etc;
• Files illustrating documents where personal data are shown, files with screensavers, computer monitors, current maps, etc.;
• Files with elements of military awards, military property, symbols and attributes of state power, governmental property;
• Studio shooting of people if you have no Model's Release;
• Files illustrating public events, sport events, concerts, where shooting was directly prohibited;
• Files that do not answer our quality requirements (see Contributor's Tutorial).

• A file does not meet the quality criteria (see Contributor's Tutorial);
• A file contains unacceptable elements, forbidden objects;
• A file fully or in part coincides with the one already stored in the archive;
• A file has low artistic value / unredeemable content.

Depositphotos accepts payments from the following payment systems:

• PayPal;
• Moneybookers;
• WebMoney.

Please check whether Caps Lock is turned on. Check your keyboard layout language. If you continue to have problems logging on, please try to change your password. If this does not work, please contact our Support Service.