How does Depositphotos work?
Depositphotos is a stock website and agency that sells images and videos across dozens of categories under a royalty-free license. We work with photographers, illustrators and videographers to sell their works through subscription and single-order credit plans. Prices vary depending on the plan you choose, and we accept all popular payment methods.
Stock is photography and videos that are intended to be used for either commercial or editorial purposes such as advertisements, brochures, articles, and product packaging. It is most commonly purchased and used by graphic designers, artists and typographers. Depending on the license type associated with each purchase, the extent of use varies in accordance with the rules of the specific license.
All files offered on Depositphotos are available on a Royalty-Free license.
You can read more about licensing rules in the Legal information.
What does "Royalty-Free" mean?
Royalty-free means that a file is available for use in accordance with the Licensing Terms without the need for additional description or coordination of the place, audience, way of use, etc. When buying a file under a royalty-free license, you receive a non-exclusive lifelong right to use it for your purposes within the bounds stated by the Standard or Extended licenses.
Do you have any rights-managed files?
No. All the files presented at the site are offered for distribution on the base of Royalty-Free license.
How do I contact you for support?
You can send a message to our e-mail address at email@example.com
or send us a message
directly through the site.
Please note that if you are not logged in you should enter your e-mail in order to get an answer.
Or you can contact our Support Service.
What browsers are compatible with the site?
Currently, Depositphotos is compatible with many popular browsers including Internet Explorer, Mozilla Firefox, Opera, Google’s Chrome, Safari and more.
If you experience problems accessing Depositphotos through any compatible browser, please let us know by contacting us through the form available on the Contact page.
What are the limits for file downloading?
Your downloading capabilities are dependent upon how you decide to purchase the files. Our subscription plans allow you to download up to 200 files per day, dependent upon plan level.
When you pay with credits, you may download as many files as your credit balance will allow.
Can I share my login/password with my friends/colleagues?
, your account may only be used by you. Violation of this policy will result in account suspension.
Can I register several accounts at the site?
You are permitted to have up to two accounts - a Contributor's account and a Buyer’s account.
Should my browser accept cookies?
Yes. To ensure proper functionality of the website, please check your browser preferences to make sure it is set to accept cookies from third party sites.
How do I look for a specific file?
Depositphotos has an incredibly powerful and intuitive search engine. Simply enter a few keywords that describe the file you’re looking for. If you have any restrictions on the type of file you’re searching for, you can also use our Advanced Search Engine. You can also search within our dozens of predefined categories to filter your search results.
What language should be used when entering keywords to search for files?
You can enter keywords in any language available on the website, but English keywords will produce the most effective results.
How do I filter the type of files returned in a search?
Using the advanced search function, you can set search filtering based upon the file size, color and other parameters.
Am I limited to the amount of time I have to download a file after I purchase it?
Once you purchase a file, it remains available for downloading for one year after payment is submitted. During this time you can download it as many times as necessary without any additional payment, from the Buyer Menu - Purchased Files folder.
Where can I see the number of credits remained at my account?
To view the number of credits in your account, visit your Account Profile.
When I download a file, where does it get saved on my computer?
If you use Internet Explorer or Opera browser, you indicate the location where to want to save the file. If you use Mozilla’s Firefox, downloaded files are saved by default on your computer’s desktop. However, Firefox gives you the option to change this with each download.
Is it possible to purchase single files?
Yes, unlike other stock sites, you can purchase single files on Depositphotos. To purchase a single file, you should choose to pay using credits.
What are the sizes of the files at the site? Does the price depend on the file size?
When purchasing photos using credits, you have a choice of image sizes (from XS to XXL) depending upon the size of the original photograph. The price of the image is dependent upon the size of the photo you are purchasing; smaller photos are less expensive.
You can read more about prices in our File Pricing
How do subscription plans work?
Subscription plans allow you to download several files each day, up to your plan limit. Every file you download using any of our subscription plans is provided in all JPEG sizes and Vector images.
What are the types of subscription plans you offer?
You may purchase subscription plans of many different levels, from 3 days to 12 months, depending on your needs. More about subscriptions can be read here.
Can I get additional information on the file or get in touch with the contributor?
All available information is presented in the file description. Depositphotos does not communicate with contributors on behalf of its customers and cannot search for additional information about a file. In addition, we are unable to provide you with a missing file from the range of similar ones if it is not presented at the site.
How do I purchase a file?
In order to purchase a file you need to be a registered user of the site. Then at your discretion you can buy a subscription or pay for files by credits.
What type of a license should I choose?
Choosing the appropriate license depends upon how you plan to use the file. If your purposes fall within the terms of the Standard License, no action is required as the Standard License is the default license type.
If you require special usage of the file, refer to the Extended License and see if that fits your needs. If it doesn’t, we encourage you to contact us to see what we can work out.
You can read more about license types in the Legal information
Is it possible to return a file that’s already been purchased?
Only if the file is damaged in some way or if the file description or content is somehow misrepresented. We recommend you carefully acquaint yourself with all technical and descriptive data accompanying each file before finalizing any purchases.
In the event the file you’ve purchased is low-quality file, please contact our Support Service.
Can I download the same file several times?
Yes, for one year after the payment for the file is made, you can download it repeatedly without any additional fee, from the Buyer Menu - Purchased Files folder.
I have bought a subscription. How can I purchase the Extended License for a file?
In order to purchase a file with an Extended License you need to buy credits in addition to the subscription; using your credits, you will be able to purchase files with the Extended License option turned on.
I have purchased a subscription plan. If I have not downloaded my maximum number of files in a day, does the available balance roll over to the next day’s allowance?
No. The file limit does not accumulate across multiple days. The first subscription day ends 24 hours after its activation, the second ends 24 hours after that, and so on.
How do you determine when each day of my subscription ends?
No matter where you are physically located, the day you activate your subscription is your first day, and each subscription day resets every 24 hours. For example, if you activate your subscription at 5 pm on a Sunday, Sunday is your first day, and your first day ends at 5 pm on Monday. You can see the precise time your subscription was activated in your Buyer's Menu -> Subscription
-> Subscription Plan History.
Can I purchase multiple subscription plans at a time?
You can upgrade your current subscription plan by simply purchasing one (or more) others in addition. The daily limits of your different subscription plans will simply be combined. Each plan will have its own renewal time.
I have purchased credits. Do they have an expiration date?
Credits are good for one year. If they are unused within that time, they will expire.
What is a Free Trial, and how does it work?
A Free Trial
is a special kind of subscription created so users could experience first-hand our high-quality files and the ease of working with our website. The Free Trial subscription can be activated at any time, but only once per Depositphotos account or payment/billing account.
How many files may I download during a Free Trial?
Once a Free Trial is activated, you may download up to 5 images per day for 7 days, starting from the moment of activation.
How do you determine when each day of my Free Trial ends?
No matter where you are physically located, the day you activate your Free Trial is your first day, and each subscription day resets every 24 hours. For example, if you activate your Free Trial at 5 pm on Sunday, Sunday is your first day, and your first day ends at 5 pm on Monday. You can see the precise time your Free Trial was activated in your Buyer's Menu -> Subscription -> Subscription Plan History.
Can I use files downloaded by the Free Trial after its termination?
Yes, you can continue to use any files downloaded during a Free Trial subscription after the Free Trial is over, whether you have upgraded to a standard subscription or not. You can use downloaded files free of charge in your own projects (creation of sites or blogs, in magazines, newspapers, books, advertisements of different kinds), as well as for many other uses, in accordance with the terms of our site’s Standard License,
exactly the same way you could use files purchased using credits or as part of a paid subscription.
Do I need a PayPal account to activate my Free Trial?
In order to activate a Free Trial subscription, you must have a PayPal account. When your Free Trial expires, it will be automatically converted into one of our standard subscriptions and your payment account will be used to pay the subscription fees. You will be billed as little as $59 per month to download 5 vector images or JPEG images of any size per day.
Where and how can I activate a Free Trial?
Some places where you can activate your Free Trial subscription:
During activation of your Free Trial you will be asked to read and accept the Free Trial Agreement . Please, to avoid any confusion, carefully read the terms of this Agreement.
Is a Free Trial subscription automatically renewed?
All of our subscription plans are automatically renewed at the end of their renewal period. When you activate a Free Trial, we create a standard paid subscription set to begin when the Free Trial period ends. At the end of the Free Trial period, it automatically converts into a standard subscription plan, allowing you uninterrupted use of the site.
Can I prevent my Free Trial from converting into a standard subscription?
Yes, if you cancel your Free Trial at least 24 hours before the end of the Free Trial period, it will not be automatically converted to a standard subscription. Using the example above, if you activate your Free Trial at 5 pm on Sunday, Sunday is your first day, and your first day ends at 5 pm on Monday. You can see the precise time your Free Trial was activated in your Buyer's Menu -> Subscription -> Subscription Plan History.
Where and how can I cancel my Free Trial?
You can cancel an automatic renewal (also called “recurring payment”) directly from http://paypal.com -> My Account -> Profile -> My Money -> My Preapproved Payments. Follow the links for your recurring payment until you have the option to "Cancel".
At the moment you “Cancel” the automatic renewal, you will lose the ability to download files under your Free Trial.
It is important to note that Paypal and other payment systems typically start rebilling for recurring payments on the last day of the renewal period. In order to keep from being charged for the upcoming period, you must cancel at least 24 hours before the renewal period expires.
Can I have my money back if the subscription has been automatically renewed?
According to the terms and rules of the Return & Cancellation Policy document, we do not refund money for purchased credits or automatically renewed subscription plans.
Since we are concerned about all our customers and the quality of our services, we are prepared, in lieu of a refund, to change an automatically converted Free Trial subscription into credits. For example, if the Free Trial was automatically converted into a $59/month standard subscription, we can change the standard subscription to an equivalent 59 credits that you can use at your own convenience, over a longer period of time.
What types of files are contributors allowed to submit?
We accept the following types of images: Photographs (JPEG), Vectors, Illustrations.
How can I become a contributor on Depositphotos?
Please visit the section Sell photos easily
and follow the instructions.
What are the requirements for uploaded files?
Requirements for photography:
Any image you upload to Depositphotos needs to meet the following criteria:
- The file format should be JPEG;
- The file resolution should be a minimum of 3.4 MP (2400 х 1600)
- The file size must not exceed 50 MB;
- The file should be attributed in English;
- Files should not be modified from their original size;
- You must be the author of the file being sold;
- If the file contains a person or people, everyone in the file must sign a Model’s Release;
- The file should not contain emblems, logos, recognizable trademarks or other copyrighted properties;
- You should not upload files containing illustrations of buildings, constructions or places protected by intellectual property rights;
- You should not artificially enlarge, distort or stretch the file in order to increase its size or resolution.
Requirements for illustrations:
You must include a JPEG file preview of not less than 3.4 MP (2400 х 1600) ZIP-archived with the original EPS/AI file.
Illustration quality requirements are stated in the section Contributor's Tutorial.
What is the limit for the quantity of files that I can upload per day?
There are no restrictions or limitations on the number of files you can upload per day. In fact, you’re encouraged to upload as many as possible as soon as possible in order to start earning the highest sales rewards.
May I upload files using FTP?
Yes, we support file uploading with the help of FTP. FTP Uploading Information: FTP address:
Your Login Password:
Same as Your Account
When do I need to provide a Model’s Release?
If a file is not a candid shot and people’s faces can be clearly identified, you must have a Model’s Release from all the people presented in the shot.
If the file contains your self-portrait, you nevertheless should supply it with the Model’s Release signed by yourself.
In the case of a deceased person is shown in the file, you must obtain the Model’s Release signed by his or her authorized legal representative.
How do I Submit a Model’s Release?
You have the option of attaching the Model's Release when declaring the file attributes prior to uploading.
How long does it take for my files to be evaluated before they are made available for sale?
We have a finite number of inspectors evaluating files uploaded by everyone around the globe.
The time it takes for your files to pass the evaluation process is entirely dependant on the quantity of files uploaded at or near the same time.
We make every effort to release everyone’s files for sale as quickly as possible without sacrificing our reputation for quality.
If I am approved as a file contributor, will my files be uploaded automatically?
No, your files are first subject to review by our file Inspectors.
Can I change my mind and delete the files I uploaded?
Yes, you can manage files for sale in your account at your own discretion.
What determines the amount of commission I’ll receive for each sale?
The commission amount depends on the license type under which the image has been uploaded and the resolution in which it has been purchased. It is also influenced by your author level and status on the website.
For the detailed information please refer to the section Contribute program.
Can I set the price on my files?
No, the price for files is standard and is set by Depositphotos exclusively.
Can I specify how my files can be used?
Yes, you can allow or restrict the use of your file(s) by assigning the appropriate license.
Can I change the license type for my files in the future?
Yes, you can edit the type of license each file is offered under.
How can I collect payment for the sale of my files?
You may withdraw payments for the sale of your files once the balance in your account reaches $50 or more.
More details about collecting your commissions is available in the section Contribute program.
Should I request payment right after the minimum amount is reached?
No, you are not required to request payment at a specified time. Your funds will stay in your account until you wish to collect them.
How can I request payment from the site?
Requesting commission payment can be done through the contributor's "Sales" menu.
I have requested payment, but I haven’t received my money yet. What’s happened?
Transfer of your funds to an external account may take up to 3-5 days due to different banking systems. If after 5 business days you have not received your funds, contact our Support Service.
Can I sell files on Depositphotos if I’m already selling them through other stock websites?
You may sell files on Depositphotos that are available elsewhere only if you are not an Exclusive Contributor. Exclusive Contributors may only sell their content on Depositphotos.
More about the status of an Exclusive Contributor see in the section Contribute program.
Are there any restrictions on the quantity or frequency of files that I may upload (once a week, a month, etc.)?
No, there are no restrictions imposed our contributors concerning the quantity or frequency of uploading files.
What payment methods do you accept?
Depositphotos accepts payments from the following payment systems:
Your system will not accept my credit card. Is anything wrong with my card?
If you are having trouble processing your payment, please contact our Support Service.
What currency do you accept for payments?
At present, all payment should be made in US Dollars.
How do you protect my credit card data?
All information we collect on our users is strictly confidential. We guarantee total non-disclosure of this information. Furthermore, we employ the strictest data encryption and security measures to protect your personal and account information.
Is there a fee for the site usage, account creation and maintenance?
No, there are no fees associated with opening, using or maintaining an account on Depositphotos.
Where and how can I use files purchased on Depositphotos?
Once you download a file from Depositphotos, you may use the file in accordance with the terms of the Standard License. In the event you obtained the file with the Extended License option, your usage options are greater.
Is it allowed to use purchased files for work with a client or customer?
Yes, you can use files that you have purchased for work with third parties, but you should notify your customer that copyright on the file remains with its creator and does not pass to your customer.
If I alter a file I’ve downloaded, could I claim a copyright on it?
No. You can claim your copyright on a work only in the case if it falls under the description of a Derivative work (see the terms of the Standard License).
Do I have the right to use purchased files upon the expiration of my subscription?
Yes, you can use all the files purchased by subscription even after the subscription expires, provided that the file was used for the first time no later than 6 months after its purchase.
During what timeframe should I use a purchased file?
The first use of the file should take place within the first 6 months after its purchase. After that, you get an unlimited life-time license on its use.
I see watermarks on the sample files from your site. When I download a file, will the watermarks be in the file?
No, files that you purchase have no watermarks.
Can I sell files I’ve downloaded from Depositphotos?
No, according to the License Agreement
you are not allowed to resell any files that you’ve purchased.
Can I sell templates that I created using your files?
Yes, you have such an option if the file has been purchased under the Extended License. See more details in the Extended License.
Is the Model’s Release attached to the files at the site?
Yes, all the files with recognizable persons (if they are not so-called ‘candid shots’) are accompanied by the Model’s Release.
Can I receive advice on how to use purchased files?
If you need assistance or additional information about the use of purchased files, please contact our Support Service.
Our representatives will provide you with comprehensive information on all your questions concerning usage of the purchased files.
Is it possible to download files before I’ve completed payment?
No. Files can be purchased only after funds are deposited into your account.
Your site won’t accept my password/login information and I know I’m entering it correctly. What is going on?
Please check whether Caps Lock is turned on. Check your keyboard layout language. If you continue to have problems logging on, please try to change your password. If this does not work, please contact our Support Service.
What should I do if I have forgotten my Login and Password?
Use the password reminder form. If you have additional issues, please contact our Support Service.
Where and how can I change my Password? Can I change my Login?
You can change your password in your profile's settings. You cannot change your login.
Where and how can I edit my personal data?
Your personal data can be edited in the User Profile menu.
How many people can simultaneously use my account?
What should I do if a file that I have purchased is not suitable for work (imperfections, blur, focus is absent and so on)?
Please contact our Support Service.
They’ll be able to discuss with you the possibilities of returning a file and being reimbursed for the purchase.
I can not download a purchased file. What do I do?
You can try downloading the purchased file from the Buyer Menu - Purchased Files folder. You have as long as one year to complete the transaction. Or you can contact our Support Service.
I can not see/find my files uploaded to the site. Why?
Please be patient. File processing by a server takes some time, as well as the file verification process. If upon significant time (more than a week) you are still can not find your files or have not received a refusal notification, please contact our Support Service.
Why do I have to login to enter the site from time to time?
If you’ve deleted cookies from your computer or if the cookie for our site has expired, you will be required to log into the site again. To avoid this, enter your browser’s preferences and set an exception to the http://depositphotos.com cookies.
How can I cancel my Depositphotos account?
Please contact our Support Service
if you wish to cancel your account.