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  • Return & Cancellation Policy
  • Return & Cancellation Policy

    The local currency for operations on the Depositphotos are Credits. 1 credit equals 1 US dollar. Credits purchased on the website are not subject to return or exchange.

    Credits are good for one year. If they are unused within that time, they will expire. Credits will be automatically renewed when the amount in a User's account is less or equal to 1, and payment for the credits will be deducted from the User’s payment system

    If the User wishes to stop automatic renewal of Credits, he/she should log into the Site, go to the «Buyer Menu» — «Pay-As-You-Go Credits» — «Credit History» page, and cancel the Credit renewal feature.

    Important: Depositphotos does not send any notices by any means (email, mail, phone, fax, etc.) regarding an impending Credit renewal.

    If a file purchased on the website is of inappropriate quality, Depositphotos can, upon verification of defect or deficiency, refund credits to customer accounts.

    The foundation of reconsideration of the fact of purchasing file(s) is customer's request in the support service with the indication of his/her login, unique identification file number and reasons stating why the file(s) is (are) unsatisfactory.

    The criteria in accordance to which the file(s) is (are) considered unsatisfactory are determined by the specialists of Depositphotos in each case, upon agreement with the customer.

    Depositphotos reserves sole discretion in determining the viability of any file, and its Quality Assurance specialists will work with you to reach a fair and equitable resolution, up to and including full reimbursement of all expenses associated with that purchase.

    Subscription Plan dues are non-refundable and will not be returned under any circumstances.

    Disclaimer: The original, legally binding version of this document is written in English, and it is translated into other languages for the courtesy of our non-English-speaking users. If there are any discrepancies between the English version and a translated version, the English version supercedes the translated version.

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